Better Business Bureau Awards Securus with a Formal Accreditation and Highest Rating (A+)

Securus Technologies has officially declared that it has acquired an accreditation from the Better Business Bureau. The technology giant obtained an A+ rating from the BBB. Securus’ Vice President of Operations, Danny de Hoyos, said that the firm worked closely with Texas-based Better Business Bureau to not only achieve their top rating (A+) but also obtain a formal accreditation.


The accreditation was voluntary, meaning Securus worked in close collaboration with the BBB to achieve the set standards such as:


  • Build confidence: earn the trust of clients by maintaining excellence in service delivery
  • Genuine advertising: follow the rules of honest advertising and selling
  • Be truthful: provide reliable information about products and services
  • Be accountable: openly disclose the nature, physical location, ownership status of business as well as its policies.
  • Honor promises: adhere to all formal agreements and unwritten representation
  • Immediate response: respond to market disputes with immediate effect
  • Protect privacy: safeguard sensitive information against mishandling and fraud
  • Embrace integrity: undertake all marketplace transactions, business deals, and commitments with honesty.

Commitment to excellence

In a bid to improve the quality of client service to about 25 million family members and friend, Securus incepted 220-seat national call center – the biggest in the correctional sector. This move allowed Securus to control how services are rendered to clients and enabled it to enforce BBB standards. In turn, the BBB accredited Securus for its achievements.

About Securus Technologies

Securus Technologies achieves its foundational goal of serving and connecting by offering emergency response, public information, biometric analysis, inmate self-service, as well as monitoring products. The Dallas, Texas-based premier firm serves over 3,450 law enforcement, government institutions, and correctional facilities. It also connects inmates to their families and friends through its exceptional telecommunication services. Through its corporate charity wing, Securus Technologies has instituted the Correctional Officer Memorial Fund, which will offer financial aid to grief-stricken families of non-administrative officers in correctional facilities who die in the line of duty.



Why Is The Securus App The Best In The Business?

Securus has created an app that helps people make prison phone calls, and I can tell you that it is the best choice for anyone who wants to make these calls. I have been using it for a few weeks, and it is already my lifeline to a couple friends who are in jail. I have had the app since I heard about the company, and then I set up my account in seconds. It was really the easiest thing I have ever done, and I have been making these calls from the app every week just to check in on people.

It feels nice to get in touch with them, and I have been trying to make sure that these people know that I am out here. They need to know that someone is going to support them, and they need to have an idea of what is going on when they get out. I have helped them plan for release over Securus, and there are many people who are going to get the best results for their calls. The calls are very strong, and they have never dropped. It is something that people are going to need to make sure that they are going to have better lives once they get out of jail.

I want to help people when they get out of jail, and then I want them to have a way of getting back on their feet. I can plan with them over a video call, and I can actually check on these people as to how they look. This is a visual check in that shows how they are doing, and I can see if they need help. I want to be sure that I have a way to help my friends, and the Securus app does that.

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