Securus Technologies has officially declared that it has acquired an accreditation from the Better Business Bureau. The technology giant obtained an A+ rating from the BBB. Securus’ Vice President of Operations, Danny de Hoyos, said that the firm worked closely with Texas-based Better Business Bureau to not only achieve their top rating (A+) but also obtain a formal accreditation.
The accreditation was voluntary, meaning Securus worked in close collaboration with the BBB to achieve the set standards such as:
- Build confidence: earn the trust of clients by maintaining excellence in service delivery
- Genuine advertising: follow the rules of honest advertising and selling
- Be truthful: provide reliable information about products and services
- Be accountable: openly disclose the nature, physical location, ownership status of business as well as its policies.
- Honor promises: adhere to all formal agreements and unwritten representation
- Immediate response: respond to market disputes with immediate effect
- Protect privacy: safeguard sensitive information against mishandling and fraud
- Embrace integrity: undertake all marketplace transactions, business deals, and commitments with honesty.
Commitment to excellence
In a bid to improve the quality of client service to about 25 million family members and friend, Securus incepted 220-seat national call center – the biggest in the correctional sector. This move allowed Securus to control how services are rendered to clients and enabled it to enforce BBB standards. In turn, the BBB accredited Securus for its achievements.
About Securus Technologies
Securus Technologies achieves its foundational goal of serving and connecting by offering emergency response, public information, biometric analysis, inmate self-service, as well as monitoring products. The Dallas, Texas-based premier firm serves over 3,450 law enforcement, government institutions, and correctional facilities. It also connects inmates to their families and friends through its exceptional telecommunication services. Through its corporate charity wing, Securus Technologies has instituted the Correctional Officer Memorial Fund, which will offer financial aid to grief-stricken families of non-administrative officers in correctional facilities who die in the line of duty.